Privacy Policy

Welcome to Battersea House Clearance. We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect various types of information to provide and improve our services to you. This information includes:

Personal Identification Information: Name, address, email address, phone number, and other contact details.
Transactional Information: Details about your interactions with our services, including dates, times, and the nature of the services requested.
Technical Data: IP address, browser type, operating system, and other technical details related to your device and internet connection.
Usage Data: Information about how you use our website and services, including pages visited and actions taken.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your experience.

How We Use Your Information

We utilize the collected information for various purposes, including:

Providing Services: To process your requests, manage your accounts, and deliver the services you have requested.
Improving Services: To understand how our services are used and to enhance their functionality and performance.
Communication: To send you updates, newsletters, promotional materials, and other information that may be of interest to you.
Personalization: To tailor our services to better meet your needs and preferences.
Compliance: To comply with legal obligations and protect our rights.

Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:

Service Providers: Trusted third parties who assist us in operating our business and providing services to you.
Legal Obligations: When required by law, regulation, or legal process to comply with government requests or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent: When you have provided explicit consent for us to share your information for specific purposes.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

Your information’s security is paramount to us. We implement a variety of security measures to maintain the safety of your personal data, including:

Encryption of sensitive data both in transit and at rest.
Regular security assessments and audits to identify and address vulnerabilities.
Access controls to restrict data access to authorized personnel only.
Secure coding practices to prevent unauthorized access and data breaches.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Restriction: You can request the restriction of processing your personal data under specific circumstances.
Portability: You can request to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your personal data for certain purposes.

To exercise these rights, please contact us through the appropriate channels outlined in our Privacy Contact section.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and allow us to personalize your experience. You have the option to accept or decline cookies through your browser settings, but please note that some features of our services may not function properly without them.

Session Cookies: Temporary cookies that remain active until you leave the website.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
Third-Party Cookies: Cookies set by external services that help us analyze and improve our services.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information as soon as possible.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third parties. We recommend reviewing the privacy policies of any third-party websites or services you visit.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is required to comply with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable laws. We will take appropriate measures to mitigate the impact of the breach and prevent future occurrences.

Your Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with our policies and practices, please do not use our services.

Privacy Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out through the appropriate channels as outlined in our service documentation.